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Hospice Medical Review in a Medicare-Certified World
Tuesday, December 05, 2023, 3:00 PM - 4:30 PM EST
Category: Workshop

Hospice Medical Review in a Medicare-Certified World
(90-minute webinar – available live or on-demand)
 Tuesday, December 5, 2023
  3:00 PM Eastern

It is anticipated that the trend of increasing hospice audits will continue. Ensure your agency is accurately documenting, avoiding denials, and truly prepared to withstand Medicare scrutiny.

WEBINAR DETAILS: This webinar will journey through the winding road of Medicare scrutiny. While billing the Medicare benefit and getting paid is relatively easy, there is always a risk of being reviewed. Participants will be able to define Targeted Probe & Educate (TPE) and outline the structure of how to respond to any level of medical review, including UPIC, RAC, and SMRC audits. This session will examine PEPPER reports and other data analysis that agencies must study to ensure medical review risk is limited. Don’t be caught blindly believing that everything is satisfactory. Attendees will learn the skills necessary to be confident that their hospice practices produce accurate documentation.


  • Define the current levels of active hospice medical reviews
  • Recognize and avoid the top five claim denials under medical review
  • Improve clinical documentation to support ongoing hospice eligibility
  • Review your hospice PEPPER report and identify your agency’s risk for medical review


WHO SHOULD ATTEND? This informative session is designed for hospice administrators, clinical directors, and nurses.


  • Training log
  • PDF of slides and speaker’s contact info for follow-up questions


Hospice PEPPER Reports: What Does Your Update Reveal?  original presentation on Monday, May 8, 2023, recording now available 

Developing Effective Appeals for Medical Claim Denials original presentation on Tuesday, July 25, 2023, recording now available 

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER: Leslie Heagy, RN, COS-C, Healthcare Provider Solutions

Leslie Heagy is an OASIS certified Registered Nurse who joined Healthcare Provider Solutions, Inc. (HPS) as the Clinical Services Manager in June 2017. Leslie was promoted to the Director of Clinical Services where she currently oversees all clinical consulting solutions at HPS to help home health and hospice agencies across the country to achieve regulatory compliance. Leslie’s commitment to service and compassionate leadership first took root 21 years ago when she began providing care to patients as a hospice nurse after receiving her nursing degree. Throughout her nursing career, she has worked in various capacities within the home health, hospice, and private duty industries.

Her experience includes successfully opening a Medicare/Medicaid licensed hospice start-up program, leading multidisciplinary teams in various locations, and being part of the team to open a new hospice inpatient unit. She has educated hospitals, skilled facilities, assisted living facilities, and the community on the benefits and requirements for home health and hospice services. Leslie’s extensive federal and state regulatory knowledge, along with her vast clinical experience, motivates her to continually seek solutions to healthcare barriers in all settings.

Registration fee:     Member- $159     Non-member- $229

There are no cancelations or refunds.

CLICK HERE to register