Fasten your seat belt and hold on! This presentation will challenge traditional thinking and open new doors to go from good to great. Learn from industries outside healthcare about building a superior customer experience – leading to better treatment compliance and clinical outcomes. Use the information gained in this session to strive for excellence!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Explain how the quest for service excellence translates into enhanced patient and family experiences
• Distinguish how exceptional service impacts your mission and business objectives
• Define the essential elements for the first 24 hours of a patient and family being on service
• Use profound knowledge from outside the healthcare industry to learn new service excellence approaches and strategies
• Explain how to create a superior patient and family experience

WEBINAR DETAILS: Hospice and home care agencies are discovering that superior customer service experiences lead to increased satisfaction, which, in turn, brings greater compliance with treatments and clinical outcomes. And, sometimes important lessons are learned from outside the healthcare industry. Join us to learn the essential elements needed to strengthen patient and family experiences. It’s critical to understand the importance of handling an inquiry call, the first 24 hours of being on service, and how to innovate your delivery system to drive excellence. In short, there are strong mission and business reasons to focus on creating an improved patient and family experience.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:  Hospice

WHO SHOULD ATTEND?  This informative session is a must for owners, executive directors, administrators, clinical leadership, business development professionals, and directors of quality and education.

TAKE-AWAY TOOLKIT

• Training log
• PDF of slides and speaker’s contact info for follow-up questions

DON’T MISS THIS RELATED WEBINAR!

Working Well Across Four Generations originally presented on Thursday, March 14, 2024

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER:  Kurt Kazanowski, Hospice Advisors

Kurt Kazanowski is a consultant, speaker, author, and coach for hospice and home care organizations. A Detroit native, he has worked in healthcare for over three decades. He received a bachelor’s degree from Mercy College of Detroit and a master’s degree from Wayne State University. He started his career as a public health nurse. Today, Kurt is the managing partner of Hospice Advisors, a training, education, and consulting company. He is also a healthcare entrepreneur with experience owning personal care home health companies. His book, A Son’s Journey: Taking Care of Mom and Dad, and e-book, The Seven Pillars of Growth, have provided thousands of people and hundreds of organizations with new knowledge and support.

In 30 years as an executive leader, Kurt has acquired a specific set of skills and competencies in creating and executing mission and business objectives, strategy development, marketing, sales, referral, growth and business development tactics, mergers and acquisitions, physician relations, forming strategic partnerships between hospices and hospitals, and functioning as a connector, facilitator, and networker.

REGISTRATION FEE:     Member $159          Non-member $229

There are no cancellations or refunds.

CLICK HERE to register