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Avoid that feeling of anxiety when addressing conflict, performance issues, and sensitive topics! This insightful webinar will focus on mastering difficult conversations, delve into effective feedback models, and explore the most common responses encountered in challenging dialogues.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Identify the three most common responses to difficult conversations
• Use strategies and scripts to respond effectively to denial, justification, and defensiveness
• Successfully prepare for, open, and close difficult conversations
• Distinguish between a response and a reaction
• Lean on three feedback models to help structure your difficult conversations

WEBINAR DETAILS: This webinar is designed to equip you with the tools and strategies needed to navigate tough discussions with confidence and empathy. It will address various feedback models to help you structure effective feedback. In addition, it will explore some common responses to difficult conversations - denial, defensiveness, justification, and aggression - and provide techniques for managing these responses constructively. Say goodbye to the days of feeling uncomfortable before a tough conversation. Don't miss this opportunity to enhance your communication skills and build stronger relationships in both personal and professional settings.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice, Home Health, Home Care, Palliative Care

WHO SHOULD ATTEND? This informative session is designed specifically for managers and leaders.

TAKE-AWAY TOOLKIT

• Feedback model cheat sheet
• Training log
• PDF of slides and speaker’s contact info for follow-up questions

DON’T MISS THIS RELATED WEBINAR!

Guiding Caregivers Through Difficult & Meaningful Conversations on Thursday, October 10, 2024

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER:  Joanna Pera, Pera Consulting

Joanna Pera has over 25 years of sales and leadership experience in the healthcare industry. Joanna’s expertise focuses on business development, employee coaching, and customer/employee engagement, with a special emphasis on emotional intelligence and how it impacts organizational objectives.

Joanna has served in senior leadership roles for large healthcare organizations and continues to have a passion for sales, sales effectiveness, and growing leaders. While Joanna is dedicated to growing others, she also is committed to continually growing herself through ongoing professional education and self-development. As a Dale Carnegie graduate, Joanna uses the principles she learned to connect with and inspire her clients.  

REGISTRATION FEE:     Member $159          Non-member $229

There are no cancellations or refunds.

CLICK HERE to register

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