Turn workplace conflict into stronger professional connection. This webinar will give leaders and team members practical tools to recognize conflict early, de-escalate difficult conversations, and build healthier, more collaborative workplace relationships.

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KEY WEBINAR TAKEAWAYS:

• Early warning signs and root causes of workplace conflict to recognize before tensions escalate and impact morale, engagement, and productivity
• Emotionally intelligent communication and de-escalation techniques for navigating difficult conversations with greater confidence and professionalism
• Replacing behaviors, leadership habits, and communication patterns that unintentionally fuel conflict with healthier, more collaborative approaches
• Practical conflict resolution frameworks that will improve team relationships, strengthen psychological safety, and create more productive workplace interactions

BONUS MATERIALS: Conflict conversation quick guide

WEBINAR DETAILS: Conflict in the workplace is inevitable, but dysfunction, resentment, and toxic tension do not have to be. In this engaging and practical webinar, participants will learn how to recognize the hidden signs of workplace conflict before it escalates into disengagement, turnover, or damaged relationships. Through real-world examples, emotional intelligence strategies, and proven communication techniques, attendees will discover how to navigate difficult personalities, reduce defensiveness, de-escalate emotionally charged conversations, and create healthier, more collaborative work environments. Whether you lead a team or work within one, this session will provide actionable tools to improve communication, strengthen trust, and transform conflict from a source of stress into an opportunity for growth, clarity, and stronger professional relationships.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice, Home Care, Home Health, Palliative Care

WHO SHOULD ATTEND? Director of operations, Operations manager, Clinical team leader, Nurse leader, Sales manager, Director of sales, Director of business development, Sales professional, Account liaison, Office manager

MEET THE PRESENTER: Joanne Pera

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NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only. If you need help with anything, please email us [email protected] or call 406.442.2585.