The hospice volunteer coordinator plays a key, significant role within the hospice organization and the hospice care team. How far-reaching is their role? How does it intersect with the regulations and QAPI? This presentation will be excellent for new hospice volunteer coordinators or as a refresher within the agency. Don’t miss this great opportunity to orient a volunteer coordinator to their role and responsibilities.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Explain how the role of the hospice volunteer coordinator supports the regulations
• Define key responsibilities related to volunteer recruitment as per the requirements
• Understand best practices for managing hospice volunteers
• Identify the hospice volunteer coordinator’s reporting responsibilities
• Describe how the volunteer coordinator participates in and supports QAPI

WEBINAR DETAILS:  This webinar will review all aspects of the hospice volunteer coordinator’s role and requirements. It will present volunteer tracking and reporting requirements, volunteer recruitment, training, education, and maintenance of volunteer personnel files. It will also review relevant best practices, including participation in IDG and using volunteers with patients and within the agency. FAQs related to volunteers and the volunteer coordinator role will also be addressed.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES: Hospice, Home Health, Home Care, Palliative Care

WHO SHOULD ATTEND?  This informative session is designed for hospice volunteer coordinators, directors, bereavement coordinators, volunteers, chaplains, DOPCSs, and hospice leadership.

TAKE-AWAY TOOLKIT

• Hospice volunteer coordinator job description
• Hospice volunteer job description
• Tracking volunteer hours
• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided

OTHER WEBINARS THAT MIGHT INTEREST YOU!

Hospice Clinical Manager Series

Guidance for the New Volunteer Manager Part 1: Volunteer Manager Fundamentals originally presented Wednesday, July 9, 2025 

Guidance for the New Volunteer Manager Part 2: Policies, Procedures & the Volunteer File originally presented Thursday, August 7, 2025

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER: Kathy Ahearn, RN, BSN, PHN, ALECC, Inc.

Kathy Ahearn has dual bachelor’s degrees in nursing and social work. She is currently CEO and founder of ALECC, Inc., which provides consulting, mentoring, and education to all post-acute care providers, with an emphasis in the hospice industry. She began healthcare work due to a disabled parent and later a child living with a chronic disease. Her passion is healthcare, experiencing it both professionally and personally.

Kathy has always been a trailblazer in healthcare. She helped develop pain scales to standardize assessment with the American Pain Society and the Joint Commission. She expanded into medical devices, developing one of the first real-time cloud-based disease-specific software programs to assist patients, clinicians, and managed-care organizations to improve outcomes and collect data for the diabetic population. Currently, she has branched into YouTube to create a channel that will support colleagues and clinicians moving forward in healthcare.