Continuous level of care (CLOC) is the one of the most intensive service levels in hospice — and often the most misconstrued. This unique webinar will address a host of relevant issues, including billing, qualifying conditions, documentation, scheduling, and much more. Don’t miss this opportunity to understand the misunderstood with CLOC.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Explain the appropriate use of billable continuous level of care versus “crisis care”
• Understand the Medicare Conditions of Participation (CoPs) and Medicare billing rules for CLOC
• Identify qualifying symptoms, scenarios, and processes to transition care levels appropriately
• Implement processes to help the team identify and implement continuous care cases earlier
• Master real-time, defensible documentation that protects your agency from audits and denials
• Describe methods to schedule, staff, and manage continuous care delivery in real-world settings
• Audit your care to ensure compliant billing

WEBINAR DETAILS:  This specialized training on CLOC will provide practical tools and clinical guidance to confidently identify and implement continuous care, ensuring compliance, financial sustainability, and most importantly, patient-centered crisis support. Whether a seasoned hospice provider or new to continuous care, this program will offer clarity, confidence, and actionable strategies to elevate your team’s ability to pivot quickly and compliantly during moments that matter most.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:  Hospice

WHO SHOULD ATTEND? This informative session is designed for hospice nurses, on-call staff, clinical managers and directors, intake and admissions coordinators, hospice administrators, and compliance officers.

TAKE-AWAY TOOLKIT

• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided

OTHER WEBINARS THAT MIGHT INTEREST YOU!

A Balanced Hospice Dashboard - Key Data to Aid in Running a Better Business originally presented Wednesday, April 30, 2025

Creating High Performers from New Hires: Successful Onboarding Redefined  Monday, October 27, 2025

Exceptional Leaders Empowering Others to Do the Right Thing Wednesday, October 29, 2025

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER: Jen Kiehl-Miller, MBA, BSN, RN, Hospice Support Specialists

Jen Kiehl-Miller holds an MBA and has been a registered nurse since 1996. She started her hospice career in 2004 as a Clinical Director for a small start-up in rural Pennsylvania. Since then, she has held leadership positions at the local, regional, and national level for both large and small for-profit and nonprofit organizations. Jen has been sharing her expertise in growth, operations, compliance, and clinical strategy as an independent consultant since 2016. It is Jen’s philosophy that the growth of a successful hospice is dependent on a strong and compliant clinical program. There are no “sales” in hospice; census is built upon collaborative relationships that are founded in service excellence. Growth, however, is only a small component of a successful organization. In order to effectively lead a great program, managers must understand, evaluate, and drive all of the components that measure organizational excellence through well-defined, streamlined, and competitive processes.