A good volunteer manager is essential for a high-functioning hospice volunteer program. And quality training is essential for a good volunteer manager! Part 1 of this two-part series will focus on the fundamentals for volunteer managers and help you avoid common hazards. Learn how to establish a dynamite volunteer program!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Articulate the comprehensive role of volunteer managers
• List the key Medicare CoP criteria/regulations for hospice volunteer programs
• Implement plans for overall program design, recruitment, screening, training, assigning, and supervision
• List five common pitfalls for today’s volunteer managers, including meeting the 5% requirement
• Detail three methods to help meet the 5% requirement without incurring additional costs
• Create an overall plan for professional growth and development

WEBINAR DETAILS: The number of new hospice programs expands exponentially each year. This means there is an unprecedented need for new volunteer managers – yet many of these new hires do not receive the training necessary to apply existing skills to the very specific role of a hospice volunteer manager. This webinar will focus on introducing volunteer managers to the skills, information, and resources necessary to create a “knock your socks off” volunteer program.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:  Hospice

WHO SHOULD ATTEND? This informative session is designed for new volunteer managers, experienced volunteer managers who want to expand their knowledge and skills base, and hospice leadership wanting more information about how to meet and exceed volunteer program compliance.

TAKE-AWAY TOOLKIT

• List of Medicare CoPs specifically related to volunteer programs
• Sample volunteer training core curriculum
• Marketing/recruitments guidelines
• Screening and interviewing tips sheet
• Guide for supervising, retaining, and motivating volunteers
• Examples for calculating staff/volunteer 5% requirement
• Examples of methods to increase the 5% requirement
• Extensive handout with additional resources
• Training log
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided

DON’T MISS PART 2!

Guidance for the New Volunteer Manager Part 2: Policies, Procedures & the Volunteer File on Thursday, August 7, 2025 

DON’T MISS THIS RELATED SERIES!

Volunteer Manager Series

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

MEET THE PRESENTER: Gary Gardia, LCSW, APHSW-C

Over 40 years ago, Gary began his hospice career as a volunteer. Since then, he has worked in many capacities leading a variety of teams and departments, including volunteers, social workers, bereavement, and education. A frequent presenter and keynote speaker at state and national conferences, Gary works as a consultant for various businesses and healthcare organizations.

Gary holds master’s degrees in both education and social work and is a Licensed Clinical Social Worker. He also holds the new Advanced Palliative Hospice Social Worker Certification (APHSW-C). Gary received the National Hospice and Palliative Care Organization’s (NHPCO) Heart of Hospice Award for developing innovative programs to meet the needs of caregivers and the bereaved and is the recipient of the national Social Work Hospice and Palliative Network (SWHPN) Award of Excellence in Professional Education. He also served as the Executive Director of the Advanced Palliative Hospice Social Work certification organization.